Civility in the Workplace

Welcome to the Civility in the Workplace course. While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industries millions a year.

Indeed, what society seems to be gaining in terms of knowledge and technological advancement, it’s losing basic social values. Bosses freely intrude on subordinates’ personal space, gossiping about co-workers are the norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.  

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, and its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace, will also be discussed.